Privacy Policy

Last updated: October 2025

Data Collection and Use

TaxLetterHelp values your privacy. Uploaded IRS letters are processed securely via encrypted connections, used only to generate your requested analysis and response, and automatically purged within 30 days.

Information We Collect

• IRS letters and documents you upload
• Email address for account management
• Payment information (processed securely by Stripe)
• Usage data to improve our service

How We Use Your Information

• Generate AI-powered analysis of your IRS letters
• Create professional response letters
• Process payments securely
• Provide customer support

Data Security

We never sell or share your data. Payments are handled by Stripe; AI processing by OpenAI. All data is encrypted in transit and at rest.

Data Retention

Your uploaded documents are automatically deleted within 30 days. Analysis results may be retained for service improvement purposes but are anonymized.

Contact Us

For privacy inquiries, contact info@axis-strategic-media.com